We offer various home care services like lab investigations (including covid testing), nursing care, physiotherapy and virtual doctor consultations.

You can fill the enquiry or the lead form with your details or you can give us a call or text us on whatsapp with your name and the service which you are seeking and our operations manager will reach out to you with the required information.

You can pay cash to our supervisor after the service is availed or we have various payment modes such as gpay, phonepe, paytm, debit / credit card and direct bank transfer also.

You can give us a call or text us on whatsapp with your name, the date and location where sample has to be collected and our executive will let you know about the available time slots as per your requirement and once you confirm the time slot, your appointment will be booked and a confirmatory message will be sent to you on whatsapp.

You can give us a call or text us on whatsapp with your name and the medical prescription from the doctor and our executive will let you know about the available time slots for sample collection and once you confirm the time slot, your appointment will be booked and a confirmatory message will be sent to you on whatsapp.

After your appointment has been booked, we assign a Respective personnel (Technnician/ Nurse/ Physiotherapist) and  a supervisor to visit your shared location to provide the service on the choosen date and time slot.

Your reports will be sent to you on whatsapp or on your e-mail ID. Usually you will get your reports in 12 – 18 hours. Please note that reporting time may vary during peak seasons.

Our technicians will be wearing PPE kit along with a mask, face shield and gloves. They will follow regular sanitization protocol between each collection. After the sample has been collected, the technician will dispose the PPE kit along with other materials used.

Yes, Administration of vaccines / medicines via injections are provided under our nurse at home services. Vaccines and medicines should be provided  by the client.

You can fill the enquiry or the lead form with your details or you can also give us a call or text us on whatsapp with your name and the service which you are seeking and our operations manager will reach out to you.

We provide short term nursing services such as administration of injections IM/IV/SC, IV fluids, wound dressings (small and large), post surgical wound care, bed sore care, enema, ryles tube feeding, suture removal, urine foleys catheter with urobag, etc. We also provide long term nursing services for dependent and bed ridden patients.

A nurse visit can range from 30 minutes for a simple injection procedure to a few hours for IV infusion or more complicated procedures. The duration and price will be confirmed by our team at the time of booking.

Our charges for home care nursing service varies based on several factors including criticality of the illness, duration of the service and other details.

Our long term nursing services can be booked for a minimum of one week upto a few months. For fewer than 7 days, our team can recommend short term nurse visits based on patient needs.

You can fill the enquiry or the lead form with your details or you can also give us a call or text us on whatsapp with your name and the service which you are seeking and our operations manager will reach out to you.

The first physiotherapy consultation will be an assessment of the patient’s condition taking into consideration the symptoms, and a treatment protocol will be designed accordingly. If the patient has already consulted with a doctor and physiotherapy treatment protocol is prescribed, then treatment will start from the first session itself.

No. A doctor’s referral is not required to book a physiotherapy session as our physiotherapists are fully qualified in assessing the patient’s condition and designing the treatment protocol accordingly.

Each and every patient is unique and may have varying signs and symptoms for similar conditions. The number of sessions of physiotherapy will depend on the initial assessment and the condition of the patient along with his/her prognosis.

Depending on the patient’s requirement and condition there are many equipments in physiotherapy sessions which are used as per the prognosis and need of the patients. The equipments like TENS, IFT, ULTRASOUND, STIMULATOR, TRACTION, etc are available as per requirements.

The initial assessment and treatment session can last for about 45 mins to 1 hour on an average. Subsequent treatment sessions can last for 20 mins to 30 mins. The duration of treatment sessions again will vary according to every patient’s need and also the use of equipments.

• Depression
• Stress
• Anxiety / Social Anxiety
• PTSD / Trauma
• Grief / Loss
• Adjustment Disorder
• Attachment Disorder
• Child Psychology
• Sports Psychology
• Career Counselling
• LGBTQ / LGBTQIA+
• Substance Abuse
• Personality Disorders
• Sleep concerns
• Couples Therapy
• Elderly Geriatric Psychological Care
• Any Clinical Therapies
  

You can give us a call or text us on whatsapp with your name and the Mental Health issue which you are seeking. Our Operations manager will reach out to you with the required information.

The Operations manager asks you certain initial questions. And accordingly the profiles of our Psychologists are shared. After reading the profile, you can decide on your therapist.

Yes, you can change your expertise, if the same therapist provides what you want you can continue with the same expertise, Or else again profiles will be sent for you to choose.

Safe sphere team of counsellors offers therapy through: Real time video conferencing sessions and In centre offline sessions.

At Safe Sphere we take personal information privacy seriously. We make great efforts to ensure that all communication between you and our therapist – written, audio and video are safe and confidential. Your safety is our priority. All email and chat data is encrypted on our servers.

Online therapists are trained to solve emotional problems, relationship issues and relieve stress using the internet as a medium. Research has revealed that professional counselling and therapy offered online has as effective an impact as in-person counselling. In many cases the impact has been even more sustained and long lasting. Online therapy adopts a range of techniques wherein the client can access a therapist from anywhere, at a convenient time while maintaining privacy and confidentiality. Sometimes it is easier to talk remotely rather than being face-to-face as this can foster a better sense of control. The online interaction makes the process non-threatening. This allows clients to feel more comfortable and they express themselves better.

The Safe Sphere counselling team provides a range of services to help you cope with difficult times. Our experts are professionally trained to manage relationship concerns, stress related issues (job, studies), adjustment difficulties, problems related to lifestyles, family conflict, parental guidance, anger management, time management and communication skills. We also deal with anxiety, personality problems, depression, problems related to excessive use of drugs, alcohol, smoking, emotional control issues, and eating disorders.

Usually, Safe Sphere  sessions are 60 to 90 minutes in duration for individual and Couple Therapy respectively. But in some cases, depending on the issue and the frequency of sessions, the therapist might opt for a longer session as well. This however, is entirely at the discretion of the therapist and hence we advise you to discuss the same with him/her. It is good practice to stick to session timings. However, in exceptional circumstances, if your session is running over time because a critical issue is being explored, you can request your therapist for an extension which they will accommodate solely based on their discretion and availability. The fee for extension would be prorated.

It is most likely that you may not finish discussing all of your concerns in one session, as human emotions/ emotional problems are complex and deep-seated. Counselling and therapy works best when goals and timelines are set. At Safe Sphere, we like to focus on solutions rather than problems and we adopt a systematic approach towards the same. So in each session with us you would be working towards attaining a specific goal. The success and the effectiveness of this process depends upon the exchange that takes place during the session and the feedback. This process is difficult to master in a single session. It is good practice to stick to session timings. However, in exceptional circumstances, if your session is running over time because a critical issue is being explored, you can request your therapist for an extension which they may accommodate solely based on their discretion and availability. The fee for extension would be prorated. 

This depends on the nature and severity of the issue being addressed. The counselling sessions are structured based on the latest evidence and best practices. The first and often the second session involve understanding your problem and uncovering the reasons as to why you feel the way you do. The therapist and you then formulate the goals you want to achieve.

All our therapists are postgraduates and some are doctorates in the field of psychological health. They will work with you in an evidence based and scientific manner to ensure that you can get the best possible outcomes from your engagement with Safe Sphere. However, we do understand that a successful therapeutic relationship is contingent upon the level of comfort, empathy and self-disclosure during your therapy session. Due to any reason, if you are not satisfied with your expert, please call us on our Safe Sphere number describing the concern. 

Safe Sphere is a platform for counselling and therapy to ensure sustainable gains. At this stage we do not handle emergencies. Also, to protect your and our expert’s privacy and confidentiality, we do not provide personal contact information of either party to the other. Over the course of therapy, if an emergency does arise, we suggest you seek help at the nearest hospital or emergency room where you can connect with a psychiatrist, social worker, counsellor or therapist, in person. We also recommend you involve a family member or a friend to assist you in times like these.

Yes, We provide Face To Face sessions.

Usually therapy is terminated when all or most of the therapy goals are attained and you begin to notice improvements in your condition. It is also important that such acquired progress be maintained over time. The process should be mutually discussed between you and your therapist. In certain cases, the therapist may suggest that you take follow-up sessions at regular and specific intervals which may be more infrequent than in the initial stages. It is generally advised that you discuss all of your concerns about termination with your therapist, and take a mutually agreed decision.

Yes. Safe Sphere is accessible from mobile and tablet devices.

The SafeSphere counselling and therapy sessions are timed. Usually the sessions are 60 to 90 minutes in duration for Individual and Couple Sessions respectively. But in some cases, depending on the issue and whether you want an extension, the expert might agree to have a longer session. This is entirely at the discretion of the expert and we advise you to discuss the same with them. If your session is running beyond the scheduled time, you can request for an extension. The fee for extension would be prorated.

Payment can be made by any online payment platform.

Yes, You can pay for multiple sessions.

According to our policy rescheduling a session is done 24hr prior

All refunds for cancelled sessions are handled as per the Payment and Cancellation Policy at Safe Sphere. You are eligible for a refund based on when you cancel your appointment. If you cancel your appointment at least 24 hours or more before your scheduled session time; you can receive a 100% refund. If you cancel your appointment less than 24 hours before your scheduled session time; Unfortunately, we cannot refund the fee as the therapist would have already blocked this time and will be unable to see another client in this slot at such short notice. We will be able to reschedule this appointment by making a fresh booking with your therapist. You will not be eligible for any refund on the cancelled session. You will have to pay for the next session’s booking in full. 

At Safe Sphere we respect your time and endeavour to offer you timely and superior quality care. In the event of some unforeseen circumstances, if the therapist is unavailable for your scheduled session, you are eligible for a reschedule with no additional cost, or a complete refund for that session.

Safe Sphere takes your personal information to support you through the counselling process. Your assessment results and the therapy notes created by your therapist stay on our secure servers for assisting the therapy process. All this information is encrypted using the recommended industry standards for security, and is available only to you and your therapist at any point in time.

A successful therapeutic rapport finds its base in honesty, interpersonal respect and trust. Self-disclosure is an essential component of the therapist-client relationship. Hence it is recommended that you share your personal details with us.

None of the video or voice sessions are recorded.

You can fill the enquiry or the lead form with your details or you can also give us a call or text us on whatsapp with your name and the service which you are seeking and our operations manager will reach out to you.

Yes, it is mandatory to have a doctor’s prescription to avail x-ray service. If a doctor’s prescription is not available and you want to take an x-ray, we have doctors whom you can consult and take their advice accordingly.

After sharing the doctor’s prescription with our team, a pre-payment of 50% of x-ray cost is collected to confirm and book the time slot. This is to ensure the booking is not cancelled prior to / after our radiology team reaches the client’s location.

The X-ray film will be given to you immediately after the x-ray is taken, on the spot in your home. The report will be shared via whatsapp/email, by our operations manager in 1-2 hours after the x-ray has been taken.

Yes. Time slots can be rescheduled by informing our operations manager at least 4 hours before the confirmed time slot. Rescheduling will depend entirely on the availability of slots for the day.

Yes. You are eligible for a full refund if the cancellation is done at least 4 hours prior to the scheduled slot.