Terms & Conditions

Welcome to our Website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs safety. If you disagree with any part of these terms and conditions, please do not use our website

  1. These general terms & conditions (“Terms & Conditions”) is an agreement made between (“Vihaara Medicare”) and The User (“You”). Vihaara Medicare may modify these terms and conditions at any time and such modifications shall be effective immediately upon posting on the website. The User agrees to review the terms and conditions periodically to be aware of such modifications and the user accessing or using the site constitutes the user’s acceptance of the terms and conditions as it appears at the time of access or use. 
  2. The URL(“www.Vihaaramedicare.com”) is owned by the legal entity (“Vihaara Medicare”). This website is designed to store your medical and demographic data. The content of the pages of the website is for the user’s general information and use only. It is subject to change without notice.
  3. Vihaara Medicare does not recommend or provide medical information on its website and will not be responsible for any medical consequences arising out of the medical information and content shared on our site. 
  4. User understands and agrees that use of this service is entirely at their own risk and that in no event shall the provider be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this site and/or content or information provided herein.
  5. The content at Vihaara Medicare is purely for educational purpose and readers are requested to check with their doctors and medical advisers before they undergo any such procedure.
  6. When you access or use the Site, you agree to be bound by all of the terms and conditions which are intended to be fully effective and binding upon the Provider and User.
  7. Information provided on this website should NOT be considered or construed as medical advice or used for treatment purposes and is NOT intended to replace consultation with a qualified medical professional. 
  8. Use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  9.  The personal information provided by the user will be used only for future communication between us. We assure you that this information will be treated as strictly confidential and will not be disclosed to any third party.
  10. Vihaara Medicare will strive to provide timely services in all locations and at all times, all services are subject to availability of staff and consultants.
  11. Laboratory investigations will be done only at Vihaara Medicare Partnered labs. Reports will be sent through registered Email and whatsapp.
  12. Vihaara Medicare makes all efforts to deliver services at the mutually scheduled time. We request your availability and support at the scheduled time to complete services in a timely manner and avoid any delays to the next customer.
  13. Vihaara Medicare staff should be treated with courtesy and should not be called directly. All calls and requests for services are to be made to the company’s number. 
  14. Vihaara Medicare shall be entitled to withdraw all or any services promptly if the patient/client failed to comply with any of the above terms.

Safe Sphere (Psychological Counselling)

1. Individual Therapy Duration:

For individual counselling, your session will be scheduled for 60 minutes, with an additional 10 minutes allocated for your convenience. We want to ensure you have ample time to explore your thoughts and feelings. And the online Individual counselling sessions last 60 minutes, with an extra 10-minute grace period for your comfort.

2. Couples Therapy Duration:

Couples therapy sessions are designed to last 90 minutes, with an extra 15 minutes provided to accommodate your needs. This extended time is intended to create a comfortable space for open discussions.

3. Arrival Time:

To make the most of your session, we kindly request that you arrive at the centre at least 15 minutes prior to your appointment. This ensures a smooth start and allows you to settle in.

4. Cancellation Policy:

In case of cancellation of your appointment, we kindly ask for a 24-hour notice. This allows us to accommodate other clients. If the notice is not provided, the session fee will be non-refundable.

5. Emergency Situations:

In case of unforeseen emergencies your appointment can be cancelled/ postponed, subject to information given at least 1 hour prior to the appointment time. And  If the psychologist is already in the session waiting (Online or In-centre) the fees will not be refunded.

In other cases, We ask that you provide a valid reason, and we will make arrangements to adjust the session fee for your next appointment. We appreciate your understanding and cooperation with these terms and conditions. Our goal is to create a supportive and effective counselling experience for you. If you have any questions or concerns, please don’t hesitate to reach out to us.